Customer Contact

The team at Robinson Executive have over 30 years of combined recruitment experience, a decade of which has specifically been in the Asia Pacific Customer Contact portfolio. The team at Robinson Executive have been responsible for assisting in the Recruitment of many of todays leading executives holding down key strategic positions in comapnies ranging from Top 100 ASX/Internationally listed to innovative, entreprenurial start-ups.

Our expertise resides in our in-depth knowledge of large scale Operational environments whether that be Executive Leadership, Business Transformation of Solution Deployment. The team at Robinson Executive provide access to Customer Contact in the following job disciplines:

Customer contact board and advisory boards

Our track record of delivering key appointments across a broad range of job disciplines, industries and geographies demonstrates the depth and breadth of our industry knowledge and networks which are critical in ensuring that we deliver on our promises to always provide the best possible service within the defined timeframes of our clients and candidates.

Robinson Executive is a specialist Recruitment, Contracting, and  Consulting business providing a range of services and specialist resources in the areas of Customer Contact, IT & Projects, Sales & Digital and Finance across Australia & New Zealand.

Our track record of delivering key appointments across a broad range of job disciplines, industries, and geographies demonstrates the depth and breadth of our industry knowledge and networks which are critical in ensuring that we deliver on our promises to always provide the best possible service within the defined timeframes of our clients and candidates.

Workforce Planning

When your business is striving for optimal efficiency and productivity, shrinkage can be your worst nightmare! As the old adage goes ‘If you fail to plan then you are planning to fail’, having a team of experienced Workforce Planners can be the plan for success that you are looking for.

We have a strong network and industry connections with leading workforce planning professionals around the country. Supplying Workforce Planning talent for short, medium, or long term projects, new system implementation, or for strategic permanent roles we can introduce you to specialists within their field with specific workforce planning technology and experience for your business.

We understand that your time is precious and productivity within the contact centre can be affected when sourcing for the right person. We can provide interim staff to keep the ship sailing smoothly. We can provide shortlists promptly and ensure the shortlisted candidates have been fully screened for suitability.

Talk to us about your current needs or let us help you plan for the future requirements of your contact centre. We understand workforce planning.

Senior Appointments in Contact Centre

Our strength in finding hard to reach, senior level appointments in the contact centre industry is our connection with the strategic leaders in our market and our passion for providing a quality service to our clients.

At Robinson Executive we have a long term commitment to relationships. Over the past twenty years our Directors have built successful business partnerships and understand the crucial components that are required to build a business. When you are looking for a strategic hire we place an immediate priority on finding the best person in the market for your business. We incorporate all of our channels to ensure a thorough search and selection process is carried out. We utilise our network within the market to tap in to the leaders we know before the opportunity becomes common knowledge. This approach give you the best edge to attract the right person for your business without months of interviewing and valuable time spent.

Please contact us today for a confidential conversation about a career within the burgeoning Asia Pacific Customer Contact industry.

Scott Robinson, Managing Director
Email: srobinson@robinsonexecutive.com.au
Phone: +61 (0)3 9020 4210 or +61(0)450 024 827